Shipping and Delivery Policy

Shipping & Delivery Policy

Delivery Costs

We offer flat rate shipping Australia wide:

  • Regular shipping is $9.95 (or Free on orders over $99)
  • Express shipping is $14.95
  • NZ Express shipping is $19.95 (up to 3kg*)
Estimate Delivery Times

We usually post within 2 business days of receiving cleared payment.

Customers in Metro areas can expect their standard delivery to arrive within 5 – 7 business days.

Customers in WA, NT and regional areas across the country can expect their delivery to arrive within 7 – 14 business days.

Our parcels are sent using Australia Post e-parcel and while all care is taken, we cannot be held responsible for lost or uninsured packages or if an incorrect delivery address was supplied at the time of order.

Delivery Area

We deliver Australia wide and to New Zealand. Some oversized items may not be able to be sent to external territories or remote locations and we will make contact with you should your order contain such items.

Click and Collect – Melbourne Only

We offer a free click and collect service from our local store at 86 Lynch Street, Hawthorn VIC 3122 during weekday (Monday – Friday: 10 am – 5 pm).

To take advantage of this service, simply select Click & Collect when you’re shopping online. We’ll collect your items for you and send you an email and/or SMS to let you know when your order is ready to collect. Click and Collect orders must be collected within 30 days of placing an order. Any orders not collected after 30 days will be refunded.

Express Delivery

If Express Delivery is available for your order, it will be offered as a delivery option on the checkout page for a set fee of $14.95.

Express delivery will take 2 – 4 business days to arrive for customers in Metro areas and 3 – 5 business days for customers in WA, NT and regional areas across the country.

Some over-sized items cannot be sent via $14.95 Express Post (or can only be sent express in limited quantities) and generally this is noted in the description of the item. If you add such items to your cart the check-out process will not allow you to select Express Post – please contact us if you wish to receive a quote to have your items sent Express. For orders in excess of normal retail quantities or Express orders to external territories we reserve the right to negotiate a revised postage price or, when we have made reasonable attempts to contact you and have been unable to do so, send the parcel using regular mail.

International Shipping

Some countries/states may charge customs charges, import duties, and/or tax on overseas orders. Payment for these charges are the buyer’s responsibility. We are unable to advise or calculate what these charges might be as they vary by country and/or state. Please check your local duties/taxes before placing your order. Failure to pay any of these charges may result in your order being seized, not delivered in a timely manner or returned and you will not be entitled to a refund should this occur.

*Express shipping to New Zealand starts at $19.95 for orders 3kg and under. Orders exceeding this weight will be charged at $10 for each additional kilogram, up to a maximum of 20kg.

Some items like sparklers, or bulky items are not able to be sent internationally. We will contact you should we need to modify your order to remove such items.

Shipping Questions?

Should you have any questions about delivery, please do not hesitate to contact us. Details are on our Contact Us page.

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